Last Updated: August 16, 2026

This page explains how Modena Mobilia furniture deliveries are handled and what customers should expect before, during, and after delivery.

Shipping Method

Our standard shipping program is available only for qualifying deliveries within the contiguous United States. We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories, Canada, or other international destinations.

Most qualifying furniture orders are shipped by professional freight carrier. Current shipping tiers, rates, and included services are described in our Shipping Charges policy.

Standard freight delivery may include residential delivery and lift-gate service when necessary. Specific delivery services can vary by order, destination, carrier, product size, and access conditions.

Before Delivery

Customers are responsible for providing complete and accurate delivery information, including the correct delivery address, telephone number, and any access information reasonably needed by the carrier.

Before ordering, customers should measure all exterior and interior doors, hallways, stairways, elevators, corridors, gates, and other access points to confirm that the furniture will fit through the property and within the intended room or location.

Modena Mobilia is not responsible for a product failing to fit because of customer measurement or access limitations.

Delivery Appointment and Availability

Where an attended delivery is required, an individual age 18 or older must be available to accept and inspect the delivery.

Carriers may contact the customer to arrange or confirm a delivery window. Customers are responsible for responding to reasonable carrier scheduling requests.

Missed appointments, unavailable recipients, inaccessible delivery locations, or incorrect contact information may result in redelivery, storage, or other carrier charges for which the customer may be responsible.

At Delivery

Customers should inspect the shipment and exterior packaging before accepting delivery whenever reasonably possible.

If visible damage is present, the customer should:

• photograph the packaging and merchandise;
• note visible damage on the delivery receipt or carrier record when possible; and
• contact Modena Mobilia promptly.

Visible freight damage should not be ignored simply because the carton or packaging can still be moved indoors.

Transit Damage

Where merchandise arrives with qualifying transit damage, Modena Mobilia will work with the customer and carrier to evaluate the claim and determine the appropriate remedy under our Returns Policy, Limited Warranty, and applicable law.

Failure to document visible damage at delivery may make a carrier claim more difficult, but nothing in this policy eliminates consumer rights that cannot lawfully be waived.

Refused Deliveries

If conforming merchandise is refused for a reason other than qualifying damage, manufacturing defect, or another circumstance for which Modena Mobilia is responsible, the refusal will be treated as a customer-initiated return.

Applicable original shipping charges, return freight, redelivery, storage, and the applicable restocking fee may apply under the Returns Policy.

Furniture That Does Not Fit

If standard merchandise is otherwise eligible for return but is returned solely because it does not fit through the customer’s property or does not fit the intended space, the return is subject to the Modena Mobilia Returns Policy, including the applicable 10% restocking fee, nonrefundable original shipping or delivery charges, and store-credit treatment for size-related returns.

Delivery Timeframes

Production time, shipment time, carrier transit time, and delivery time are separate periods.

Any delivery or transit estimate is an estimate unless Modena Mobilia expressly guarantees a specific date in writing.

Carrier delays caused by weather, regional freight conditions, scheduling constraints, natural disasters, road closures, or other circumstances outside Modena Mobilia’s direct control may occur after merchandise has been transferred to the carrier.

If Modena Mobilia cannot ship within an applicable promised shipment timeframe, we will provide the delay or cancellation options required by applicable law.

Special Orders

Special Orders may require approximately 6–8 weeks of production depending on design, materials, complexity, production capacity, and availability. This is a production estimate rather than a guaranteed delivery date.

Questions or Delivery Problems

Modena Mobilia
Phone: +1 (310) 901-8182
Email: [email protected]

Please have your name and order number available when contacting us about an active delivery.