Last Updated: August 24, 2026

We want customers to understand the return terms before purchasing. The following policy applies to eligible Modena Mobilia merchandise unless different written terms apply to a specific Special Order.

Standard Merchandise — 14-Day Return Request Period

A customer wishing to return eligible standard merchandise must contact Modena Mobilia within 14 calendar days after delivery to request a return.

Contacting us within the 14-day period begins the return process. Merchandise should not be shipped back before return instructions have been provided.

Eligible Standard Returns

To qualify for a discretionary return, merchandise must:

• be eligible standard merchandise rather than a nonreturnable Special Order;
• be in resalable condition;
• not have been damaged, altered, abused, or improperly used by the customer; and
• satisfy the other requirements of this policy.

Approved standard returns made for reasons other than qualifying damage or manufacturing defect are subject to a 10% restocking fee.

Original shipping and delivery charges are not refundable on discretionary returns.

The customer is responsible for applicable return transportation costs unless Modena Mobilia determines that the return results from qualifying transit damage, manufacturing defect, or another circumstance for which Modena Mobilia is responsible.

Natural Wood Characteristics

Our furniture is handcrafted using natural materials.

Natural variations in grain, color, tone, figuring, knots, mineral streaks, small checks, joint lines, texture, and similar organic characteristics are normal characteristics of natural wood.

Normal natural variations are not considered manufacturing defects.

Damage or Manufacturing Defect

Inspect merchandise promptly when delivered.

If visible damage exists, document it with photographs and note it with the delivery carrier whenever reasonably possible.

Contact Modena Mobilia promptly after discovering damage or an apparent manufacturing defect.

Where merchandise is confirmed to have qualifying transit damage or a manufacturing defect, Modena Mobilia will work with the customer to provide an appropriate remedy under the Returns Policy, Limited Warranty, and applicable law.

Where an approved return results from qualifying transit damage or manufacturing defect, the customer will not be charged an ordinary restocking fee, and applicable original shipping or delivery charges will be handled according to the circumstances and applicable law.

Furniture That Does Not Fit

Customers are responsible for checking all product dimensions and confirming before purchase that furniture will fit through exterior and interior doors, hallways and corridors, stairways, elevators, gates and other access points, and within the intended room or location.

If otherwise eligible standard merchandise is returned solely because it does not fit through the property or does not fit the intended space, the approved return will be issued as Modena Mobilia store credit rather than a cash, credit-card, digital-wallet, or original-payment-method refund.

The store credit will be reduced by the original shipping or delivery charge, the applicable 10% restocking fee, and any applicable return transportation or redelivery costs.

Refused Deliveries

If conforming merchandise is refused for a reason other than qualifying transit damage, manufacturing defect, or another circumstance for which Modena Mobilia is responsible, the refusal will be treated as a customer-initiated return.

Applicable shipping, redelivery, return-transportation, and restocking charges may apply.

Refusing delivery does not automatically entitle the customer to a full refund.

Special Orders and Custom Merchandise

Special Orders are merchandise manufactured, sized, configured, upholstered, modified, or otherwise produced according to customer-approved specifications.

Once the customer has approved the final specifications and production has begun, a Special Order is noncancelable and nonreturnable, except when the merchandise arrives damaged; a qualifying manufacturing defect exists; the finished merchandise materially fails to conform to the approved specifications; Modena Mobilia agrees otherwise in writing; or applicable law requires a remedy.

Natural variations inherent in solid walnut or another approved natural material do not constitute nonconformity unless a particular characteristic was specifically guaranteed in writing.

Refund Method

For an eligible standard return that qualifies for a monetary refund, the refund will ordinarily be issued to the original payment method, less applicable charges under this policy.

Size-related returns are subject to the store-credit provision above.

Refund processing begins after returned merchandise has been received and inspected.

Financial institutions and third-party payment providers may require additional time before a completed refund appears in the customer’s account.

Nothing in this policy changes any refund timing required by applicable law.

Shipping-Delay Cancellations

Where an order is not shipped within an applicable promised shipment timeframe and the customer has a legal right to decline the delay and cancel, Modena Mobilia will provide the required cancellation and refund remedy.

Such cancellations are not treated as discretionary product returns and are not subject to an ordinary restocking fee.

How to Request a Return

Modena Mobilia
Phone: +1 (310) 901-8182
Email: [email protected]

Please provide your name, order number, item being returned, reason for the request, and photographs where damage or a defect is involved.

Consumer Rights

This Returns Policy does not eliminate or restrict rights or remedies that cannot lawfully be waived.