Frequently Asked Questions
PRODUCTS AND PLACING AN ORDER
Do I need to create an account to order online?
For your convenience, Modena Mobilia provides guest checkout – no account is needed to order online.
How can I ensure the furniture I am ordering fits in my home?
It is your responsibility to ensure furnishings fit in desired rooms, as well as through doorways, stairways, elevators and hallways.
Does Modena Mobilia warranty its merchandise?
Qualifying Modena Mobilia furniture is covered against defects in materials and workmanship under our Limited Warranty. Coverage periods, exclusions, and remedies vary by component and are detailed in the Limited Warranty.
Where can I browse the full collection?
Explore by category: beds, dining tables, lounge & accent chairs, and nightstands & bedroom furniture — or see the full solid walnut collection.
DELIVERY & SHIPPING
Does someone need to be home to accept my delivery?
Yes. For an attended furniture delivery, an individual age 18 or older must be available at the delivery location to accept and inspect the shipment.
What if I have an issue during or after my delivery?
Contact Modena Mobilia by phone at 310-901-8182 for Returns & Refunds, or other questions.
Do you ship to Canada or other international destinations?
Our standard flat-rate shipping program applies only to deliveries within the contiguous United States. We do not currently offer standard shipping to Alaska, Hawaii, U.S. territories, Canada, or other international destinations.
What is your return policy?
Eligible standard merchandise may be returned by contacting Modena Mobilia within 14 calendar days after delivery. Approved discretionary returns are subject to the eligibility requirements, exclusions, applicable 10% restocking fee, shipping and transportation provisions, and other terms stated in our Returns Policy.
What if my items do not fit upon delivery?
It is your responsibility to ensure furnishings fit through all exterior and interior access points and into the intended space. If otherwise eligible standard merchandise is returned solely because it does not fit, an approved return will be issued as Modena Mobilia store credit rather than a cash, credit-card, digital-wallet, or original-payment-method refund. The store credit will be reduced by the original shipping or delivery charge, the applicable 10% restocking fee, and any applicable return transportation or redelivery costs. See our Returns Policy for complete terms.
What if my item does not look exactly like what I saw online?
Our handcrafted solid walnut furniture naturally varies from piece to piece. Differences in grain, color, tone, figuring, knots, mineral streaks, small checks, joint lines, and other organic characteristics are normal features of natural wood and are not, by themselves, manufacturing defects.
We make reasonable efforts to display product colors accurately, but actual appearance may vary because of screen settings, photography, lighting, and the natural characteristics of the wood.
